Recovering a Forgotten Nexcess Password or Username

Introduction

Managing credentials can be difficult. If you have forgotten your Nexcess password, you can use the self-service tools on the login page to regain access immediately. This guide walks you through the account recovery process for the sites-stg-lw-test.stellarwp.com Portal.

Prerequisites

• Access to the email address associated with your Nexcess account.

Step-by-Step Instructions

Retrieving a lost password

1. Navigate to the sites-stg-lw-test.stellarwp.com login page.
   
2. Click the Forgot Password? link.
   
3. Type your username in the Email field, then click the Reset button. The username is usually the email address associated with your Nexcess account.
   
4. The system will send additional instructions and a link to reset your password to your email account. The link will only be active for 30 minutes. If it expires, restart this procedure.

Changing a password

1. Log into your account via sites-stg-lw-test.stellarwp.com.
   
2. From the dashboard, select the drop-down list showing , then click My Profile. 
   
3. In the Change Password section, enter your Current Password, then enter your new password in the New Password and Confirm New Password fields. Click Save when ready. If you require assistance generating a secure password, use the Secure Password Generator.

Troubleshooting Recovery Emails

If you do not receive the recovery email within a few minutes:

• Check Spam/Junk: Ensure the email was not filtered by your provider.
• Allowlist Us: Add [email protected] to your safe sender list.

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