Managed application support documentation
We realize your server and applications must always be available to your users and visitors. In addition to our general support responsibilities, Nexcess offers in-depth expertise on the applications we serve.
Regarding our extensive in-house web application knowledge, this article will outline the managed application support that you can expect as a client hosting a WordPress, WooCommerce, or Magento 2 website with Nexcess.
WordPress and WooCommerce managed application support
Nexcess has WordPress and WooCommerce specialists standing by to resolve common application-related issues. We take pride in the superior level of managed application support we include with our web hosting packages.
Scope of support
On top of our standard hosting support, our WordPress experts can help you with tasks associated with the following problems or projects:
- Issues stemming from our automatic WordPress core and plugin updates
- Configuration and debugging of the Nexcess must-use (MU) plugin stack
- WordPress security issues
- Log analysis and conflict diagnosis
- Plugin, module, or theme conflict identification
- WordPress and WooCommerce migration
Nexcess
- Helpful humans available 24/7/365 via chat and ticket
- Monitoring hardware, platform, and network performance
- Platform technology lifecycle management
- Security updates and maintenance of platform hardware and software
- Provisioning services, plans, websites, and ancillary services
In collaboration
- Automatic WordPress core and plugin updates
- Log analysis and conflict diagnosis
- Third-party plugin, module, or theme conflict identification
- Website security issues
- Migrating your application to Nexcess
Customer
- Website or application development, design, and monitoring
- Plugin configuration, customization, and any conflicts
- Search Engine Optimization (SEO)
Magento managed application support
With more than 23 years of expertise, our Magento support team is always available to troubleshoot and improve your store.
Scope of support
- Alongside our standard support responsibilities, Nexcess takes on additional tasks. This includes:
- Assistance with applying critical security patches for your Magento site
- Log analysis and conflict diagnosis
- Third-party module, extension, and theme conflict identification
- Magento security issues
- Magento migration
- Assistance with applying Magento updates
Nexcess
- Helpful humans available 24/7/365 via chat and ticket
- Monitoring hardware, platform, and network performance
- Platform technology lifecycle management
- Security updates and maintenance of platform hardware and software
- Provisioning services, plans, websites, and ancillary services
In collaboration
- Providing and applying critical security patches for your Magento site
- Log analysis and conflict diagnosis
- Third-party plugin, module, or theme conflicts
- Website security issues
- Migrating your application to Nexcess
Customer
- Website or application development, design, and monitoring
- Extension configuration, customization, and any conflicts
- Search engine optimization
PHP-based application support
Not using Magento, WordPress, or WooCommerce? Nexcess can offer support for most PHP-based applications — in addition to flagship managed application support.
Scope of support
While we have expertise in many PHP-based applications, our specialty is WordPress, Magento, and WooCommerce. Your Nexcess support team member may or may not have specific experience with other applications, but we will help in any way we can.
Nexcess responsibilities include:
- Monitoring hardware, platform, and network performance
- Platform technology lifecycle management
- Platform hardware, security updates, and maintenance
- Provisioning services, plans, websites, and ancillary services (such as SSL and CDN)
Nexcess
- Helpful humans available 24/7/365 via chat and ticket
- Monitoring hardware, platform, and network performance
- Platform technology lifecycle management
- Security updates and maintenance of platform hardware and software
- Provisioning services, plans, websites, and ancillary services
In collaboration
- Log analysis and conflict diagnosis
- Third-party plugin, module, or theme conflicts
- Website security issues
- Migrating your application to Nexcess
Customer
- Website or application development, design, and monitoring
- Plugin configuration, customization, and any conflicts
- Search Engine Optimization (SEO)
Enterprise and dedicated server support
In addition to our standard hosting and managed application support, dedicated and enterprise server customers may receive an advanced scope of support from our ESG team. Contact us to learn more.